Comic: Internal Customers


Many of you know we are working on our first book on IT strategy. One of the most fun parts of writing it has been creating all the comics about IT and business people trying to work with each other. Jim’s been sharing a few of the comics on his blog and I thought I’d share a couple too.

I was just talking today with some IT leaders about the concept of the “internal customer” and how detrimental the thinking can be to IT organizations. It separates IT from the rest of the business and distances them from the actual customer.

Does this scene look familiar?