Go, go, go… Southwest and Airtran

by

I am so impressed.  I recently received an email from Southwest and Airtran explaining that their frequent flyer programs were merging.  I sighed and braced myself for a painful experience and saved the email for weeks until I was ready for said pain and sitting in my home office where I could dig up all the relevant info they were sure to need.

When I finally had the nerve to click the button to “+ Link Now”, I was shocked to discover that it took me straight to a page with both my accounts, where I pressed one more button to confirm that those accounts were indeed mine based on the address it showed me associated with each.  Two clicks and done.

As an IT person who does consulting with companies trying to integrate disparate systems, I realize this might not have been easy behind the scenes.  It gives me faith that these two airlines will continue to make my experience as a passenger relatively painless regardless of what is going on behind the scenes.  And, good for them for offering me an incentive of extra points to get it done early so they can get merged sooner!

I have trips booked on both coming soon, so we’ll see if my confidence is warranted…

READ MORE

Why Does Change Management Keep Getting Put in Time Out?

Why Does Change Management Keep Getting Put in Time Out?

Buzzword Soup, Anyone? If I use words like “Transformation” or “Change Management” in a meeting, everyone nods like they get it. But in reality, there are usually as many understandings of those terms as there are people around the table. In today’s soup of ambiguous...

read more
Moving Forward From the Home Office

Moving Forward From the Home Office

It’s been almost 20 years since I’ve gone into an office five days a week. In that time, I’ve progressed in my consulting career from a Senior Manager, to a Principal, to a VP, to a Managing Partner, to a CEO. I barely remember what it’s like to “go to work” and to...

read more
The Leadership Dog Years

The Leadership Dog Years

As a business leader, I feel like I’ve been living in dog years — so much has happened that this year feels more like seven. In the spring, our company — like many others — had to throw out our annual plans and quickly pivot to new ones. In the summer, we increased...

read more
Shifting Perspectives: 3 Learnings From a 3-Day Training

Shifting Perspectives: 3 Learnings From a 3-Day Training

About a week ago, I completed the second live (virtual) training in the process of becoming a Certified Professional Coach through iPEC. Once again, my mind was blown! It reinforced for me that virtual workshops can, and do, work, and, in a lot of ways, I prefer them...

read more
Finding My Work-Life Balance

Finding My Work-Life Balance

In my previous post, I told the story of how I got back into consulting after becoming a mom. All of the diverse experiences I had during that journey have helped me to find my work-life balance by… Defining Boundaries “Go home,” my first boss said 12 years back —...

read more
How I Got Back to Work After Being a Full-Time Mom

How I Got Back to Work After Being a Full-Time Mom

I Landed My Dream Job Throwback to 2014, I had completed my MBA, landed my dream job as a consultant, and was hoping that my new consulting career would exponentially ramp up my career growth for the next 5 years. This would position me to take on critical decision...

read more
Self-Awareness is Key to Belonging

Self-Awareness is Key to Belonging

In August of this year, as part of our annual company meeting, our team at Thought Ensemble participated in the foundational session of Diversity, Equity, and Inclusion (DEI) training led by Dr. Nika White, IOM, CDE (she/her/hers). One of the most meaningful moments...

read more